If you’re not marketing through multiple sales-channels, you’re going to want to see this.
Retail Systems Research recently did a study of multi-channel marketers and how they fare in the marketplace. Surpise, surprise — they’re kicking butt.
60% of the fastest-growing retail marketers are using three sales channels.
While, many businesses — especially smaller business primarily online — ignore offline sales-channels entirely, their customers ARE buying in multiple channels.
As a big believer in both multi-channel and customer-centric marketing I find it a little funny how businesses become totally committed to a single sales channel — like email marketing.
The truth is, your customers are already buying through multiple channels. You should give them the opportunity to buy your stuff through different mediums.
Plus, customers who buy from you through more than one sales channel, are more profitable.
The study confirmed what we direct response marketing fanatics are always preaching — customers you can get to buy from you through multiple formats are ’significantly more profitable.’
So what channels are you using? If you want to see how to develop a multi-channel strategy follow this link: Sales-channels.
- John